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Table of Contents
Table of Contents
Understand the operational engine that drives retail and commercial banks, from back-office processing to customer-facing services, and how technology and regulation shape these operations.
What You Will Learn
- 1 Learn the structure and economic role of banking systems.
- 2 Explore retail banking products: deposits, loans, cards, and wealth services.
- 3 Understand commercial banking products: credit, cash management, and trade finance.
- 4 Apply relationship management frameworks to retain and grow customer portfolios.
- 5 Analyze branch operations, service delivery models, and process improvement.
- 6 Understand digital banking, payment systems, and open banking APIs.
- 7 Learn the credit operations lifecycle from underwriting to collections.
- 8 Apply risk management frameworks for credit, market, and operational risk.
- 9 Examine regulatory compliance across Basel, SOX, AML, and KYC.
- 10 Measure performance using key banking metrics and financial analysis.
- 11 Identify money laundering patterns and implement fraud prevention controls.
- 12 Analyze emerging trends: blockchain, AI, cloud banking, and embedded finance.
What's Included
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Retail and Commercial Banking Operations