Help learners around the world get the most from their vaayaa courses by answering questions, solving account and access issues, and guiding them to the right Micro-Diploma or Micro-Degree.
This is a remote contract role. You can work from anywhere in India. Experience level: 0 to 2 years.
What you will do
- Answer learner questions by email and chat with clear, friendly, accurate replies
- Resolve sign-in, course access, certificate and payment queries with the right internal teams
- Guide learners to suitable courses and to the free first section of each course
- Log recurring issues and suggest fixes to help pages and course content
- Keep learner records and support notes accurate and up to date
What you bring
- 0 to 2 years of experience in customer support, student services or a similar role
- Excellent written English; Hindi or another Indian language is a plus
- Patient, organized and comfortable working independently from home
- A reliable computer and internet connection
Where we hire
Remote within India. We especially welcome applications from these cities:
- Tier-1 metros: Hyderabad, Kolkata, Pune
- Tier-2 cities: Surat, Lucknow, Kanpur, Nagpur, Patna, Bhopal, Coimbatore, Visakhapatnam, Varanasi, Agra, Ludhiana, Nashik, Madurai, Meerut, Rajkot
- Tier-3 cities: Dehradun, Jamshedpur, Gwalior, Jabalpur, Udaipur, Jodhpur, Salem, Mangaluru, Hubballi-Dharwad, Warangal, Bareilly, Aligarh, Moradabad, Siliguri, Durgapur, Rourkela, Amravati, Belagavi, Bhavnagar
About vaayaa
vaayaa offers self-paced, text-based Micro-Diploma and Micro-Degree courses for learners around the world.