What GAO Found The Public Buildings Service’s reorganization to become more centralized, consistent, and streamlined has not fully aligned with four selected leading practices for agency reform. Selected Leading Practices for Agency Reform Specifically, as of December 2025: Establishing Goals and Outcomes. Public Buildings Service officials told GAO that goals for the reorganization included becoming more consistent and streamlined, but the bureau has not yet established performance measures to assess its progress toward meeting these goals. Involving Key Stakeholders. The Public Buildings Service informed employees and tenant agencies starting of the reorganization. But communication has been primarily one-way, and the bureau does not have a plan to solicit feedback from tenants and staff that could help improve and engender confidence in the new organization. Managing and Monitoring Reform Implementation. Officials from selected tenant agencies told GAO that, since the start of 2025, they have felt the effects of the large staffing reductions at the Public Buildings Service, with one tenant agency noting delays in service. Public Buildings Service officials told GAO that it restarted surveying tenant agencies about service delivery in December 2025 but did not add questions to monitor the reorganization’s progress toward its goals. Strategic Workforce Planning. Public…
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Federal Real Property: Leading Practices Could Help GSA Better Achieve Its Reorganization Goals
Source: US GAO Reports — US Government, Public Domain