Quality Improvement Operations

This course provides educational information and does not replace professional medical advice, diagnosis, treatment, or clinical judgment.

What You Will Learn

• 1 Learn the foundational principles and dimensions of quality in healthcare to establish a common language for improvement.
• 2 Understand the history and evolution of quality improvement to appreciate current methodologies and trends.
• 3 Identify key drivers for quality improvement, including regulatory requirements, financial incentives, and patient expectations.
• 4 Develop skills to apply the Plan-Do-Study-Act (PDSA) cycle and the Model for Improvement in real-world healthcare settings.
• 5 Understand Lean and Six Sigma principles and how to adapt them for healthcare operations.
• 6 Learn to select, collect, and analyze quality measures using statistical process control and data visualization.
• 7 Master techniques for process mapping and root cause analysis to identify waste and variation.
• 8 Apply change management theories and stakeholder engagement strategies to implement and sustain improvements.
• 9 Understand the role of technology, data systems, and governance in supporting quality improvement operations.
• 10 Explore advanced topics such as high-reliability organizing, patient safety culture, and future directions in healthcare quality.