Process Improvement Management

What You Will Learn

• 1 Identify the core principles and historical evolution of process improvement as a management discipline.
• 2 Create and interpret process maps, SIPOC diagrams, flowcharts, swimlane diagrams, and value stream maps.
• 3 Apply lean principles to eliminate waste and optimize workflow through value stream analysis and 5S.
• 4 Implement Six Sigma DMAIC methodology to reduce variation and improve process capability.
• 5 Select and track key performance indicators and collect reliable data using appropriate sampling techniques.
• 6 Perform root cause analysis using techniques such as 5 Whys, fishbone diagrams, and failure mode effects analysis.
• 7 Design process improvements through structured creative methods and redesign frameworks.
• 8 Manage the human side of change using ADKAR and stakeholder engagement strategies to ensure adoption.
• 9 Sustain improvements with control plans, standardization, and ongoing monitoring systems.
• 10 Explore advanced topics including Theory of Constraints, Agile process improvement, and professional certification pathways.