Peer Support Operations
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Table of Contents
Table of Contents
This course provides educational information and does not replace professional medical advice, diagnosis, treatment, or clinical judgment.
Peer support programs are transforming healthcare by leveraging lived experience to improve patient outcomes and reduce system strain. This course equips you to design, implement, and manage effective peer support operations within healthcare settings.
What You Will Learn
- 1 Learn foundations of peer support in healthcare and its integration with clinical teams.
- 2 Understand ethical and legal frameworks governing peer support worker roles and responsibilities.
- 3 Apply communication techniques that foster trust and empowerment in peer relationships.
- 4 Develop training and credentialing pathways for peer support specialists.
- 5 Create program structures including recruitment, onboarding, and workflow design.
- 6 Implement supervision models and self-care strategies for peer support staff.
- 7 Manage documentation and information sharing in compliance with privacy regulations.
- 8 Analyze quality improvement methods to evaluate and enhance program outcomes.
- 9 Build cultural competence and inclusion practices into peer support operations.
- 10 Explore policy advocacy and strategic advancement of peer support services.
What's Included
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Peer Support Operations