Mid-scale Hotel Operations

What You Will Learn

• 1 Learn the fundamentals of mid-scale hotel classification, organizational structure, and industry benchmarks.
• 2 Understand front office operations including reservation systems, check-in/check-out processes, and guest communication protocols.
• 3 Apply housekeeping management standards for linen control, cleaning schedules, and inspection protocols.
• 4 Analyze food and beverage operations from menu planning and kitchen management to service standards and cost control.
• 5 Implement revenue management strategies including dynamic pricing, channel management, and demand forecasting.
• 6 Develop sales and marketing plans targeting corporate, leisure, and group segments using digital and traditional channels.
• 7 Build human resource practices for recruitment, training, scheduling, and performance evaluation in a mid-scale property.
• 8 Manage facilities operations including preventive maintenance, energy efficiency, and capital planning.
• 9 Apply safety and security protocols for guest protection, emergency response, and regulatory compliance.
• 10 Create sustainability initiatives for waste reduction, water conservation, and community engagement.