Mediation Procedures

What You Will Learn

• 1 Learn the foundational principles and historical evolution of mediation as a dispute resolution method.
• 2 Understand the mediator's role, ethical duties, and professional conduct standards.
• 3 Apply structured pre-mediation preparation techniques to assess cases and prepare stakeholders.
• 4 Develop skills to deliver effective opening statements and establish productive ground rules.
• 5 Analyze information gathering and issue identification strategies for uncovering underlying interests.
• 6 Explore interest-based negotiation techniques to foster mutual gains and collaborative problem solving.
• 7 Implement caucusing and private session strategies to manage confidentiality and breakthrough impasse.
• 8 Generate creative options and build durable agreements that satisfy all parties' core interests.
• 9 Overcome impasse and manage difficult behaviors using advanced intervention techniques.
• 10 Execute proper closing procedures, document settlements, and conduct post-mediation follow-up for lasting resolution.