IT Service Management and Enterprise Operations

What You Will Learn

• 1 Learn the foundational concepts of IT service management and enterprise operations.
• 2 Understand the ITIL framework, its guiding principles, and the service value system.
• 3 Learn service strategy, portfolio management, and demand management for business alignment.
• 4 Apply service design practices for availability, capacity, and service continuity.
• 5 Implement service transition including change enablement, release, and deployment management.
• 6 Operate effectively with incident, problem, service request, and access management practices.
• 7 Manage IT assets and configuration items to maintain a reliable service backbone.
• 8 Apply operational best practices for servers, networks, storage, and databases.
• 9 Use automation and orchestration to streamline enterprise operations and reduce errors.
• 10 Integrate DevOps and site reliability engineering principles with ITSM for digital agility.
• 11 Measure service performance and drive continual improvement with metrics and analytics.
• 12 Establish governance, compliance, and operational excellence aligned with global standards.