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Table of Contents
Table of Contents
Move beyond reactive IT firefighting into strategic service management practice. This program builds the structured discipline that transforms IT from technology supplier into service provider delivering measurable business value.
What You Will Learn
- 1 Learn the foundations of IT service management
- 2 Understand service strategy and portfolio design
- 3 Apply service catalog and service level management
- 4 Develop incident and problem management skills
- 5 Implement change enablement and release management
- 6 Build configuration and asset management capabilities
- 7 Create effective service desk operations
- 8 Explore IT operations and infrastructure management
- 9 Analyze information security and risk management
- 10 Discover continual improvement and measurement
- 11 Study ITSM frameworks ITIL ISO and standards
- 12 Examine future trends and emerging practices
What's Included
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Worth $125 — Included Free
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IT Service Management