Hotel Technology Management

What You Will Learn

• 1 Learn the foundational landscape of hotel technology, including the evolution of property management systems, the structure of the hotel technology stack, and how digital tools connect across departments to drive operational performance.
• 2 Understand Property Management Systems in depth, including core PMS architecture, reservation and rate management workflows, front desk and housekeeping integration, and how to evaluate PMS vendors for a hotel's specific operational needs.
• 3 Apply channel management and distribution technology principles, including how online travel agencies, global distribution systems, and direct booking engines interact, and how to configure rate parity and inventory controls effectively.
• 4 Analyze revenue management systems and pricing intelligence tools, including demand forecasting models, competitive rate analysis, and the role of automated pricing algorithms in maximizing hotel RevPAR.
• 5 Explore guest-facing technology solutions, including mobile check-in and check-out platforms, in-room technology systems, digital concierge tools, and how these technologies shape the modern guest journey.
• 6 Understand hotel cybersecurity and data privacy frameworks, including PCI DSS compliance for payment systems, GDPR and data protection obligations, network security architecture, and staff training protocols for threat prevention.
• 7 Implement point-of-sale and food and beverage technology systems, including restaurant POS integration with the PMS, inventory management software, and digital ordering platforms for hotel dining operations.
• 8 Develop a structured approach to hotel business intelligence and reporting, including how to build performance dashboards, interpret key hospitality metrics, and use data visualization tools to support management decisions.
• 9 Build knowledge of housekeeping and facilities management technology, including room assignment automation, preventive maintenance systems, energy management platforms, and IoT-enabled building controls.
• 10 Explore customer relationship management systems in hospitality, including guest profile databases, loyalty program technology, personalization engines, and how CRM data drives targeted marketing and repeat business.
• 11 Analyze emerging technologies reshaping hospitality, including artificial intelligence applications, contactless service platforms, voice-activated room controls, and the strategic considerations for adopting innovation responsibly.
• 12 Create a hotel technology strategy and governance framework, including vendor selection methodology, technology project management, staff change management, ROI evaluation, and building a long-term digital roadmap for a hotel property.