Casual Dining Service

What You Will Learn

• 1 Learn the core principles of casual dining service and the role of a server in the hospitality experience.
• 2 Understand how to develop comprehensive menu knowledge including ingredients, allergens, and preparation methods.
• 3 Apply efficient order-taking techniques using point-of-sale systems and manage modifiers accurately.
• 4 Analyze food safety regulations, HACCP principles, and personal hygiene standards in a casual dining setting.
• 5 Learn beverage service techniques for wine, beer, cocktails, and non-alcoholic drinks with responsible alcohol service.
• 6 Understand table management strategies, seating rotation, and reservation handling to optimize guest flow.
• 7 Apply guest relations skills to handle complaints, manage special requests, and exceed service expectations.
• 8 Analyze upselling and cross-selling techniques to enhance guest dining experience and increase revenue.
• 9 Learn team communication protocols, shift handovers, and collaboration methods for smooth service.
• 10 Understand opening and closing procedures, sidework duties, and end-of-day reconciliation tasks.